Customer case study

Customer case study

Tinius Olsen’s use of their product videos and FAQ video library for the past 7 years to drive leads and sales

How Tinius Olsen Turned a Seven-Year-Old Video Library Into One of Their Most Reliable Sales Tools

Tinius Olsen, a B2B manufacturing company specializing in testing machines, invested in B2B video marketing with a series of product and FAQ videos.  And their investment in B2B video marketing is still being used every day in the sales process; generating leads, driving sales conversions by creating qualified leads and making the sales process more efficient.

“The return on investment that we’ve gotten from the videos is off the charts. We use them all the time to either send to customers or use in our presentations when we’re trying to sell a machine.” – Regional Sales Manager, Tinius Olsen

 

That is what John Kraus, a Regional Sales Manager at Tinius Olsen told us when we recently met their team at a trade show.
Seven years after we produced their product videos and FAQ videos, building a library of B2B video marketing videos that replaced PDF brochures, and was more effective at informing / educating clients and building the know like and trust factor that is key to driving B2B relationship driven sales.

 

Problem 1Selling complex products when more buyers are researching online and seeking information that solves their problems.

When a product requires hands-on context to fully understand, describing it over the phone or through a proposal document only goes so far. Prospects are left to imagine what it looks like, how it operates, and what a real-world application involves.

Without something visual to anchor the conversation, sales cycles stretch out, and buyers hesitate. The information gap between what a salesperson knows and what a prospect can picture is one of the biggest obstacles to closing a deal in B2B manufacturing.

SolutionA product video library built with B2B promotional videos and FAQ videos

B2B promotional videos and FAQ videos, work as hard as the sales team in the early stages of the sales process. And buyers are increasingly on the lookout for B2B video marketing videos as they know video gives them the most amount of information in the shortest amount of time.

 

B2B Video Buying Behavior Stats_2026
 

Tinius Olsen invested in a series of professional product videos that gave their sales team visual tools to use at every stage of the sales process.

Used after trade shows as a follow-up or when a prospect calls about a specific application, the sales team sends these videos before meeting personally with prospects so they can get informed and educated, and thus create higher qualified leads for Tinius Olsen.

And when the sales team meets face to face with prospects, they integrate these same B2B sales videos directly into their presentations so customers can see exactly what the machine looks like and what it does before asking a single question.

In their own words, it is like having a person at the customer’s facility running a live demo. That level of clarity is what shortens a sales cycle.

 

Video does the work a demo rep used to do

In sales presentations

Sales reps load the video directly into their presentations. The moment a customer sees the machine on screen, the conversation shifts. They stop imagining and start evaluating. As the team put it, the customer goes, “now I see what it’s like.”

 

During and after a sales call

When a customer asks about a specific test type, the rep sends a video that shows exactly that setup. It answers the question visually and removes the guesswork around machine size, operation, and what to expect from the quote on the table.

TO product demo videos

 

As a virtual product demo video

The video shows the machine’s footprint, its operation, and exactly what running a specific test looks like from start to finish. It functions like having a person at your facility running a live demo, without the logistics of making that happen.

 

Key takeaway

Most marketing investments have a shelf life. A trade show booth gets packed away. A print ad runs once. A sponsored post stops the moment the budget stops.

A well-produced product video keeps working. Tinius Olsen paid for their video library once. Seven years later, those same videos are still reaching new buyers, answering questions that would otherwise take up a salesperson’s time, and contributing to closed deals.

That is what maximum ROI looks like for a B2B video marketing investment in B2B manufacturing.

Whether through an on-location shoot, remote video capture, or trade show booth production, your investment can include:

✓ Sales and product videos ready to send in any follow-up conversation
✓ Industry use case videos that speak directly to real buyer challenges
✓ FAQ videos with your technical team answering the questions buyers ask most
✓ Product launch content that follows the customer journey from awareness to close

Conclusion

A good product video does not replace a salesperson. It makes the salesperson’s job possible in situations where showing is not an option.

For this team, the investment paid off immediately and has kept paying off for nearly a decade. The video shows up in presentations, in emails, across office locations, and at every stage of the quote process. It comes around full circle, and that is exactly the point.

If you want to know how this strategy can help your company, reach out to us for your free consultation!

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The impact video has in driving everyday sales and marketing results is unmatched, which makes it easy to understand why business video communications have been gaining momentum.